FAQs

How do I obtain a login to the iStore?

Contact Websupport, Email: websupport@ideal.co.nz , Phone: 0800 733 385, with Customer Number (if you have it), Company Name, Contact Person, Phone Number and Email Address. Your iStore login will then be provided by return email.

How do I reset my iStore password / I have forgotten my login details?

Contact Websupport, Email: websupport@ideal.co.nz , Phone: 0800 733 385, one of our Customer Contact Centre team will assist you with your requirements.

How do I download my pricefile/pricebook?

Contact Websupport, Email: websupport@ideal.co.nz , Phone: 0800 733 385, one of our Customer Contact Centre team will assist you with your requirements.

How do I download my Invoices ?

Contact Websupport, Email: websupport@ideal.co.nz , Phone: 0800 733 385, one of our Customer Contact Centre team will assist you with your requirements.

What is an SDoC?

An SDoC is a declaration by an appli­ance or fitting supplier that a product or range of products conforms with the relevant joint or international standard cited in Schedule 4 of the Electricity (Safety) Regulations 20101 or AS/NZS 3820 (generic safety standard), or the Conformity Cooperation Agreement with the People’s Republic of China.

Why are SDoCs important to me?

The electrical safety of fittings has to be certified on a certificate of compliance (CoC) for an installation: This makes electricians liable for fitting safety. Citing SDoCs on a CoC (especially for fittings you are unfamiliar with) shifts the primary liability for the fittings back to the supplier.

Why is there no reference to SDoCs on the CoC and no tick box for attaching them?

They are not mandatory for use with certification but very useful for it. Ask your CoC supplier to modify the form to signify an attachment for SDoCs.

Is an SDoC mandatory for all electrical appliances and fittings?

No, only for declared medium risk articles.

How do I know which products require an SDoC?

Check the list published on the Energy Safety website (www.energysafety.govt.nz) under ‘Appliances and Fittings (2010)’. Click on (old SDoC) in highlighted orange text and the list will appear.

Can a product requiring an SDoC be sold without one?

No, nor can it be offered for sale.

If a supplier offers product through links to an overseas website for which the supplier is the New Zealand agent, does the supplier have to make SDoCs available for those products he is offering for sale?

Yes. Where there is doubt the courts will decide what is or isn’t an offer for sale. However, in Europe, all products are covered by a supplier declaration so it should be reasonably easy for a New Zealand importer to incorporate existing compliance information into an SDoC.

Who has to complete an SDoC?

The supplier of the product (being the New Zealand manufacturer or importer).

Does a supplier have to provide a copy of an SDoC?

Yes, if the product is a declared medium risk article, a supplier commits a grade A offence if an SDoC and test report cannot be provided to a purchaser on request within 10 working days.

Can an SDoC be completed for products not on the list?

Yes, if the supplier wants to.

Does the supplier have to provide a copy?

No, but if they were voluntarily completing an SD0C for an unlisted product they would be doing so to increase confidence in the products safety and would want to have a copy available to you.

Some test reports are as thick as a phonebook. Do I have to download and read them?

No, just satisfy yourself the product is safe to install. The test certificate with the report confirms its compliance.

Do SDoCs made before April 1 have to be redone under the new rules?

No. they remain valid.

Is this a new requirement?

No, but before April 1 suppliers simply had to declare that their products were safe. Now SDoCs have to have a test report that certifies product compliance with a cited standard.

Do wholesalers have to complete SDoCs for declared medium risk articles?

No, only the New Zealand manufacturer or importer has to.

Will ldeal help make SDoCs available?

Yes, we will ensure that all declared medium risk electrical appliances and fittings we sell are covered by readily available SDoCs. We are creating an on-line service for suppliers to make their SDoCs also available via the Ideal website.

Do electrical contractors have to supply SDoCs to customers?

No, but all on-sellers have to be able to provide a copy within 10 working days of being asked to do so by a customer. It is an offence not to.

How do I know that I can rely on these answers?

The Principal Technical Advisor to the Ministry of Economic Development has advised that these answers are not in contravention to the regulations.

Where do I go to read the law on this?

Start with regulation 83 of the Electricity (Safety) Regulations 2010 on the Energy Safety website.

Have I lost any value when Ideal Dollars were converted to Plugged IN Points?

No.

I was an AMP Up Plus member. What happened to my existing points balance?

We’ve already converted your existing AMP UP Plus Ideal Dollars to Plugged IN Points without losing a cent of their value, so chances are you’re well on your way to great rewards already.

Will my Plugged IN Points expire

All good things come to an end, eventually. You’ll have two whole years to redeem your Plugged IN Points for rewards.

How can I check my Plugged IN points balance?

You can log in to your Plugged IN account at any time to check your up-to-date balance.

What if I forget my login details?

Go to the Plugged IN login page and when you enter your user name you’ll see a ‘Forgotten your password’ link. That’s the one you want to click on to reset your password.

How do I earn Plugged In Points and how much will I earn?

Every time you spend at Ideal Electrical you will earn Plugged In Points.

  • Bronze
    Spend $0 – $50,000 and earn Plugged In Points at 1.5%.
    i.e. for every $100 you spend, you earn 15 points.
  • Silver
    Spend $50,001 – $150,000 and you’ll fast track to earning Plugged In Points at 2%.
    i.e. for every $100 you spend, you earn 20 points.
  • Gold
    Spend $150,001 – $500,000 and you’ll fast track to earning Plugged In Points at 2.5%.
    i.e. for every $100 you spend, you earn 25 points.
  • Platinum
    Spend $500,001 + and you’ll fast track to earning Plugged In Points at 3%.
    i.e. for every $100 you spend, you earn 30 points.

Can bonus top ups of Plugged In points be achieved?

Yes we will feature product on promotion with bonus Plugged In Points

What are status points?

You earn status points within a 12 month period. Collect enough and you will upgrade through our tiers. Starting at Bronze membership, you can upgrade to Silver followed by Gold and Platinum.

How do I earn Status points?

Status point are based on sales $100 spend = 1 status point.

Do status points have a cash value?

No. They only to help you move between tiers

Will I be advised if I am moving tiers before it happens?

Yes. You will be advised several months out if you are looking like dropping a tier, so you have time to do something about it and you will be notified if you are moving up a tier.

How do I earn Travel Miles?

Travel miles are earned by Silver, Gold and Platinum members based on your spend with Ideal.

Travel Miles expire when?

If you are eligible for Travel Miles by being either a Silver, Gold or Platinum member, then Travel Miles have an expiry of 3 years.

Can bonus top ups of Travel Miles be achieved?

Yes we will feature product on promotion with bonus Travel Miles

Do Travel Miles have a cash value?

No. They record your progress to an Ideal hosted trip.