We've Got This NZ!
Ideal New Zealand is committed to the health, safety and wellbeing of our employees, their families, our customers and our suppliers. On behalf of our team, we are writing to you directly with an update on our response to COVID-19 and the recent announcement that Auckland is moving to Level 3 restrictions whilst the rest of New Zealand moves to Level 2 restrictions.
Level 3 Restrictions – Auckland Only
- Branches will only be open for non-contact pickup ‘in-person’ by account holders, and not the general public. Please note we will not have any cash transactions.
- We ask that, wherever possible, customers send through their orders in advance by phone, email, fax or the Webshop www.ideal.co.nz
We will pick and pack your orders for you and have them waiting for collection. This forward ordering will minimise contact for you and our staff. - When you enter our branch to collect your order, we ask you to observe a two-metre distance from other customers and our Ideal Electrical staff at all times.
- The contact tracing app will be available, and we request that you use it as you enter our premises. If this is not available to you, we require you to manually sign in as you enter our premises.
Level 2 Restrictions – Remainder of NZ (excl Auckland)
- Branches will only be open as normal for all customers.
- We ask that, wherever possible, customers send through their orders in advance by phone, email, fax or the Webshop www.ideal.co.nz
We will pick and pack your orders for you and have them waiting for collection. This forward ordering will minimise contact for you and our staff. - We request that you sanitise your hands before entry into the branch and as you exit.
- The contact tracing app will be available, and we request that you use it as you enter our premises. If this is not available to you, we require you to manually sign in as you enter our premises.
- Whilst you are in our branch we request you observe a two-metre distance from other account customers and our Ideal Electrical staff at all times.
We are taking an informed and balanced approach and are implementing measures to manage infection control within our branches and offices. Ideal New Zealand has in place a robust Business Continuity Plan, which we are continuing to adapt to the current circumstances.
Roger Edgar
Managing Director