Our customer support staff have a huge knowledge base to dig into and this enables them to assist you with all your requirements. If you have any questions or problems around product, installation, troubleshooting, maintenance, upgrades, give us a call on 0800 733 385
Website
How do I login?
- Simply enter your email address associated with your account when you click on the login icon, located in the top right of the website.
- You'll receive a 6-digit verification code via email — no password needed! This secure, password-free login makes accessing your account easier and safer than ever.
- Enter the 6-digit code into the popup on the website. If you have a single trade account, you will be logged in automatically. If you manage multiple accounts, you will be able to select the one you would like to access before continuing.
Do I have to login every time I access the website?
No, you won’t need to log in every time. You’ll stay logged in for 7 days before being prompted to log in again. This time limit is in place for security purposes—to help protect both you and your company.
Why can't I see my normal functions when I log in?
Please make sure you’re entering the correct email address when logging in.
If you’re still experiencing issues, please contact your sales representative or reach out to our support team at webshop@ideal.co.nz or call us on 0800 733 385, Monday to Friday, 8:30am–5:00pm.
How do I download an invoice, price file, or statement?
- Log in to your portal.
- Click on the "Documents" tile or select "Documents" from the left-hand menu.
- Choose the document type you need (invoice, price file, or statement).
- Select your preferred format and date range.
Note: We're currently working on a recurring download feature, so soon you'll be able to set it once and have files automatically delivered.
How do I view my invoices?
When you log in, you'll be taken to your own dashboard. From there on the left hand side, click on "Invoices". You can also select the "Invoices" tile in the middle of the screen
Where can I go for technical support or product advice?
Please contact any of our branches. To find a branch close to you, please use our branch locator. Alternatively, use the Live Chat on our home page.
When will you release the quote functionality?
Estimated availability: The week ending 18th July 2025
How do I save a cart?
Add your selected products to the cart, navigate to below the checkout button and you will see a "Save Cart" option, click that. Enter a cart name and share it with anyone in your company, or don't share it and instead select "save without sharing".
How can I change my Billing Address?
You will need to email our Accounts Receivable team on, idealdebtors@ideal.co.nz
How do I change my contact details?
Once logged in, you can click on my account link under My Account then click on update personal details. You will be asked to enter your password to confirm changes.
I want to place an order directly with a branch is it possible to phone it through?
Yes, simply call any of our branches. Use our branch locator to find your local branch here.
How will I be updated on the progress of my order?
You will receive an email acknowledgement of your order when it is placed. Please note that your order may arrive as one or more consignments.
Why have I not received an email confirmation of my order?
All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within 2 hours of placing your order, please contact us on 0800 733 385 or via our contact us page. Alternatively, use the Live Chat feature on our website.
How does Click & Collect work?
Items which are stocked in our branches can be ordered for branch collection within 1 business hour.
How do I return an item?
Hopefully you won't need to return an item, however, if you do, we aim to make the process as simple as possible. When a product is not what you expected or faulty, please return the items to your local branch, and the team instore will help you.
SDoCs
What is an SDoC?
An SDoC is a declaration by an appliance or fitting supplier that a product or range of products conforms with the relevant joint or international standard cited in Schedule 4 of the Electricity (Safety) Regulations 20101 or AS/NZS 3820 (generic safety standard), or the Conformity Cooperation Agreement with the Peoples Republic of China.
Why are SDoCs important to me?
The electrical safety of fittings has to be certified on a certificate of compliance (CoC) for an installation: This makes electricians liable for fitting safety. Citing SDoCs on a CoC (especially for fittings you are unfamiliar with) shifts the primary liability for the fittings back to the supplier.
Why is there no reference to SDoCs on the CoC and no tick box for attaching them?
They are not mandatory for use with certification but very useful for it. Ask your CoC supplier to modify the form to signify an attachment for SDoCs.
Is an SDoC mandatory for all electrical appliances and fittings?
No, only for declared medium risk articles.
How do I know which products require an SDoC?
Check the list published on the Energy Safety website under Appliances and Fittings (2010). Click on (old SDoC) in highlighted orange text and the list will appear.
Can a product requiring an SDoC be sold without one?
No, nor can it be offered for sale.
If a supplier offers product through links to an overseas website for which the supplier is the New Zealand agent, does the supplier have to make SDoCs available for those products he is offering for sale?
Yes. Where there is doubt the courts will decide what is or isnlat an offer for sale. However, in Europe, all products are covered by a supplier declaration so it should be reasonably easy for a New Zealand importer to incorporate existing compliance information into an SDoC.
Who has to complete an SDoC?
The supplier of the product (being the New Zealand manufacturer or importer).
Does a supplier have to provide a copy of an SDoC?
Yes, if the product is a declared medium risk article, a supplier commits a grade A offence if an SDoC and test report cannot be provided to a purchaser on request within 10 working days.
Can an SDoC be completed for products not on the list?
Yes, if the supplier wants to.
Do I have to download and read them?
No, just satisfy yourself the product is safe to install. The test certificate with the report confirms its compliance. Do SDoCs made before April 1 have to be redone under the new rules? No. they remain valid.
Is this a new requirement?
No, but before April 1 suppliers simply had to declare that their products were safe. Now SDoCs have to have a test report that certifies product compliance with a cited standard.
Do wholesalers have to complete SDoCs for declared medium risk articles?
No, only the New Zealand manufacturer or importer has to.
Will ldeal help make SDoCs available?
Yes, we will ensure that all declared medium risk electrical appliances and fittings we sell are covered by readily available SDoCs. We are creating an on-line service for suppliers to make their SDoCs also available via the Ideal website.
Do electrical contractors have to supply SDoCs to customers?
No, but all on-sellers have to be able to provide a copy within 10 working days of being asked to do so by a customer. It is an offence not to.
How do I know that I can rely on these answers?
The Principal Technical Advisor to the Ministry of Economic Development has advised that these answers are not in contravention to the regulations.
Where do I go to read the law on this?
Start with regulation 83 of the Electricity (Safety) Regulations 2010 on the Energy Safety website.
PluggedIN
Will my PluggedIN Points expire?
All good things come to an end, eventually. Youlall have two whole years to redeem your PluggedIN Points for rewards.
How can I check my PluggedIN points balance?
You can log in to your PluggedIN account at any time to check your up-to-date balance.
What if I forget my login details?
Go to the PluggedIN login page and when you enter your username you will see a Forgotten your password link. Click on that to reset your password.
How do I earn PluggedIN Points and how much will I earn?
If you spend a minimum of $15,000 in a calendar year with Ideal Electrical you will be eligible to be part of PluggedIN. Once invited you will earn PluggedIN Points.
Can bonus top ups of PluggedIN points be achieved?
Yes we will feature product on promotion with bonus PluggedIN Points.
Will I be advised if I am moving tiers before it happens?
Yes. You will be advised several months out if you are looking like you will be dropping a tier, so you have time to do something about it and you will be notified if you are moving up a tier.