Refund policy

1. No returns or refunds of Goods are permitted except as expressly provided by this clause.

2. If any Goods supplied do not correspond to the relevant Order or are defective, Buyer may make a claim in writing to Ideal within 10 working days after Delivery (Return Claim).

3. If no Return Claim is received by Ideal within the 10-working day return period, Buyer will be considered to have irrevocably accepted the Goods.

4. If a Return Claim is made by Buyer:

1. Buyer will notify Ideal of the discrepancy or defect in the Goods and obtain Ideal’s prior approval to return those Goods to Ideal for testing or verification (at Buyer’s cost); and

2. subject to verification, and on receipt of the Goods returned:

3. If Ideal supplied incorrect or defective Goods, Ideal will, at its election, either issue a credit note for the Goods or, if possible, transport replacement Goods to Buyer at no additional cost; or

4. If Ideal has not supplied incorrect or defective Goods, or the Return Claim is made outside the applicable return period, then Ideal will return the Goods to Buyer at the cost of Buyer and Buyer will have no further claim against Ideal in relation to those Goods.

Last updated: August 2025