At Ideal, customer service goes beyond simply supplying electrical products. Our experienced team takes the time to understand your business, how you work and the requirements of every job. Whether you need help finding the right solution, sourcing a hard-to-find product, coordinating supplies for a major project, or managing your account day to day, you’ll have knowledgeable local support when you need it. Backed by our nationwide branch network and strong supplier relationships, we help solve problems quickly, minimise delays and keep your business and projects moving.

Work smarter with Ideal’s industry-leading digital tools, designed to save you time wherever the job takes you. Order through our new app, quickly reorder previously purchased products, create and share Saved Lists, edit quotes, and download invoices, statements and price files whenever you need them.

Connect your Ideal Electrical account directly with Simpro, Fergus or Groundplan to streamline everyday admin.

These integrations make it easier to access product information and account-specific pricing, prepare estimates, manage jobs and place orders. Reducing double handling, improving accuracy and giving you more time to focus on your customers and grow your business.

For our large trade customers, ask in-store on how to qualify and become a Plugged IN member.

With Plugged IN, you can choose from thousands of rewards, including electronics, power tools, food and drink, sports equipment, fishing gear and more. Your points are valid for two years, giving you plenty of time to earn and redeem the rewards you want. Plugged IN is our way of rewarding our larger loyal trade customers.

Find out more here