How can we help?
Get a quick answer online, talk to our customer support team, or visit your local Ideal Electrical branch. Choose the option that suits you and we’ll point you in the right direction.
Choose the support you need
From quick online answers to help from a real person, there are a few easy ways to get what you need.
Frequently asked questions
Find answers to common questions about ordering, Webshop access, accounts and using Ideal online.
Browse FAQs →Chat with our team
Use the live chat bubble on our website to speak with customer support during business hours.
Monday–Friday, 8:30am–5:00pmTalk to a person
Need a hand with your Webshop account or online ordering? Call or email our support team.
0800 733 385 → webshop@ideal.co.nzPrefer to talk in person?
Visit your local Ideal Electrical branch for product advice, account support and help from our branch teams.
Manage your Ideal account online
New to Ideal Webshop?
Create an account to access Ideal online and make ordering, stock checking and account management easier.
Create an accountAlready have an account?
Sign in to access your Webshop account, trade pricing, saved lists and online ordering tools.
Log in to WebshopHave feedback to share?
Your feedback helps us improve. Share your thoughts through your customer portal and we’ll make sure they’re reviewed and passed on to the right team. Whether it’s something we can improve, an idea, or a great experience, we’d love to hear from you.
Share your feedback