On the log in page click forgotten password. Enter your email address, and we will send you your username and a link to change your password. Please note the link to change your password lasts 30 minutes, if you have not changed your password during this time, you will need to resubmit the request.

Once logged in, you can click on the 'invoice history' link under My Account. A list of your invoices will be displayed.

Once logged in, you can click on my account link under My Account then click on update personal details. You will be asked to enter your password to confirm changes.

Once you have clicked on submit order, your order is sent to your nominated branch for processing. As such, you cannot then amend or cancel the order online. Please contact the branch that you placed the order on for any changes. Branch details can be found by clicking on branch locator at the top left of the Webshop.

Yes. Your trade terms are already set up online. When you register online for the first time, simply enter your existing account number and postcode. You can register here.

Yes, simply call any of our branches. Use our branch locator to find your local branch here.

You will receive an email acknowledgement of your order when it is placed. Please note that your order may arrive as one or more consignments.

All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within 2 hours of placing your order, please contact us on 0800 733 385 or via our contact us page. Alternatively, use the Live Chat feature on our webshop.

Items which are stocked in our branches can be ordered for branch collection within two business hours.

Hopefully you won't need to return an item, however, if you do, we aim to make the process as simple as possible. When a product is not what you expected or faulty, please return the items to your local branch, and the team instore will help you.

Please contact any of our branches. To find a branch close to you, please use our branch locator. Alternatively, use the Live Chat on our home page.

An SDoC is a declaration by an appli­ance or fitting supplier that a product or range of products conforms with the relevant joint or international standard cited in Schedule 4 of the Electricity (Safety) Regulations 20101 or AS/NZS 3820 (generic safety standard), or the Conformity Cooperation Agreement with the Peoples Republic of China.

The electrical safety of fittings has to be certified on a certificate of compliance (CoC) for an installation: This makes electricians liable for fitting safety. Citing SDoCs on a CoC (especially for fittings you are unfamiliar with) shifts the primary liability for the fittings back to the supplier.

They are not mandatory for use with certification but very useful for it. Ask your CoC supplier to modify the form to signify an attachment for SDoCs.

No, only for declared medium risk articles.

Check the list published on the Energy Safety website (www.energysafety.govt.nz) under Appliances and Fittings (2010). Click on (old SDoC) in highlighted orange text and the list will appear.

No, nor can it be offered for sale.

Yes. Where there is doubt the courts will decide what is or isnlat an offer for sale. However, in Europe, all products are covered by a supplier declaration so it should be reasonably easy for a New Zealand importer to incorporate existing compliance information into an SDoC.

The supplier of the product (being the New Zealand manufacturer or importer).

Yes, if the product is a declared medium risk article, a supplier commits a grade A offence if an SDoC and test report cannot be provided to a purchaser on request within 10 working days.

Yes, if the supplier wants to.

No, just satisfy yourself the product is safe to install. The test certificate with the report confirms its compliance. Do SDoCs made before April 1 have to be redone under the new rules? No. they remain valid.

No, but before April 1 suppliers simply had to declare that their products were safe. Now SDoCs have to have a test report that certifies product compliance with a cited standard.

No, only the New Zealand manufacturer or importer has to.

No, only the New Zealand manufacturer or importer has to.

Yes, we will ensure that all declared medium risk electrical appliances and fittings we sell are covered by readily available SDoCs. We are creating an on-line service for suppliers to make their SDoCs also available via the Ideal website.

No, but all on-sellers have to be able to provide a copy within 10 working days of being asked to do so by a customer. It is an offence not to.

The Principal Technical Advisor to the Ministry of Economic Development has advised that these answers are not in contravention to the regulations.

Start with regulation 83 of the Electricity (Safety) Regulations 2010 on the Energy Safety website.

All good things come to an end, eventually. Youlall have two whole years to redeem your PluggedIN Points for rewards.

You can log in to your PluggedIN account at any time to check your up-to-date balance.

Go to the PluggedIN login page and when you enter your username you will see a Forgotten your password link. Click on that to reset your password.

If you spend a minimum of $15,000 in a calendar year with Ideal Electrical you will be eligible to be part of PluggedIN. Once invited you will earn PluggedIN Points.

Yes we will feature product on promotion with bonus PluggedIN Points.

Yes. You will be advised several months out if you are looking like you will be dropping a tier, so you have time to do something about it and you will be notified if you are moving up a tier.