Frequently asked questions

Go to the Ideal web account login and enter the email address linked to your Ideal account. We’ll send a six-digit verification code to that email so you can securely sign in. If you’re having trouble accessing the right account, contact your local Ideal branch or email webshop@ideal.co.nz.

If you regularly use the same device and browser, your login can remain active for up to seven days. Browser privacy settings, cleared cookies or security changes may ask you to sign in again sooner.

Your login needs to be linked to the correct Ideal Electrical trade account and your access permissions determine which tools you can use. If something looks missing, contact your local branch or webshop@ideal.co.nz and we can check your access.

For details connected to your Ideal trade account, contact your local branch so the account information can be updated correctly. For website login or access questions, email webshop@ideal.co.nz.

Saved Lists are the new name for what was previously called Saved Carts. They let you keep commonly used products together for faster repeat ordering, project planning and quoting without rebuilding the same product list each time.

Log in to your Ideal web account and open Saved Lists from Your Ideal workspace. Create and name a list, add products as you browse, then return to the list whenever you need to adjust quantities, prepare a quote or move products into an order.

Yes. Saved Lists can be used to build a quote from the products you’ve selected. This helps keep a project or customer job together before you’re ready to place the order.

Yes. You can continue to place orders through your local Ideal Electrical branch. Use our branch locator to find the closest branch and contact details.

After you place an online order you’ll receive an order confirmation, and you can review your online orders from your account. If you need an update on an order, your supplying Ideal branch can also help.

Saved Lists are the easiest option for products you order often. You can also use your online order history to reference previous purchases, making repeat ordering quicker for regular jobs and stock replenishment.

Log in to your Ideal web account and open Your Ideal workspace to access your account and order tools. Invoice visibility depends on your account permissions. If you can’t see the invoice tools you expect, contact your local branch or webshop@ideal.co.nz.

Where enabled for your account, price files and statements are available from the account tools inside Your Ideal workspace after you log in. If you need help locating them or need access enabled, contact your local Ideal branch.

Billing details need to be updated against your trade account rather than only on the website. Contact your local Ideal branch, or for debtor-account queries email idealdebtors@ideal.co.nz.

Your local Ideal branch is the best first point of contact for trade account, order and product queries. For website login and online access support, email webshop@ideal.co.nz.

Yes. When Click & Collect is available for your order, select your preferred Ideal branch during the online ordering process. Your branch will let you know when the order is ready to collect.

You can review online orders through your Ideal web account. For the latest branch-level status, stock or collection timing, contact the Ideal branch supplying the order.

Contact your local Ideal branch before returning an item so the team can confirm the correct return process. Returns are subject to the applicable account and sale terms, product condition and any supplier requirements. You can also review our Terms and Conditions.

Contact your local Ideal Electrical branch. Our teams can help with product information, availability and technical queries, and can work with our supplier partners where more specialist information is required.

An SDoC is a Supplier Declaration of Conformity. In New Zealand electrical safety regulation, SDoCs are used to declare that relevant electrical fittings or appliances comply with the applicable safety requirements and standards.

Under Regulation 83 of the Electricity (Safety) Regulations 2010, an SDoC is required before the sale of a declared medium-risk article. Requirements and classifications can change, so for compliance decisions always check the current WorkSafe New Zealand guidance.

WorkSafe guidance explains that the declaration should reference an applicable recognised standard and be supported by evidence such as a test report or another appropriate compliance document. Check the current WorkSafe guidance for the article and standard relevant to your situation.

The regulatory responsibility sits with the relevant responsible supplier for the declared article. If you’re buying a product through Ideal Electrical and need the supplier documentation, we can help you locate the available declaration or supporting information.

Contact your local Ideal branch with the product code, manufacturer and any job details you have. We’ll help identify the relevant supplier declaration or point you to the correct compliance documentation where it is available.

Plugged IN is Ideal Electrical’s loyalty programme for eligible customers. It rewards your relationship with Ideal through points, benefits and offers that you can use through the Plugged IN programme.

Talk to your local Ideal Electrical team about Plugged IN. Eligibility and membership are managed with your Ideal account, and your team can explain the programme and the membership level that applies to your business.

Eligible purchases and selected promotions can earn Plugged IN points. The way points are earned can depend on your membership and the offer, so check the Plugged IN page or your Plugged IN account for the current programme details.

Plugged IN points are valid for two years from the date they are earned, giving you time to build your balance and choose how to use your rewards.

Visit the Plugged IN page and sign in to access your Plugged IN information. If you need help with your membership, your local Ideal team can assist.