FAQs | Ideal Electrical Suppliers

Can I create a Trade Account online?

Yes, a trade account can be created online if you have an active registered NZBN (New Zealand Business
Number). Details below

For applicants with an active registered NZBN

Find your NZBN here > https://www.nzbn.govt.nz/mynzbn/search/
Select ‘Register’ under My Account (hover) menu or Become A Customer to register your trade account,
Select ‘Apply, for a new trade account’ here

For applicants without an active registered NZBN

Select ‘Register’ under My Account (hover) menu or Become A Customer.
Under ‘Apply for a Sole Trader account’ please download the form
Submit completed form via email: idealdebtors@ideal.co.nz

For a cash sale trade account only

Input 0 (Zero) under requested credit limit and “cash sale only” in the trade reference fields.
Should you require a credit trade account at some stage, please email below with trade account number: idealdebtors@ideal.co.nz

I have forgotten my Username or Password?

Under the My Account (hover) menu you request ‘Forgot Username?’ & ‘Forgot Password?’
Forgot Username

Will send the profile email address a list of any Users created with that email address. This is to let the User know what their Username/s are.
Forgot Password
Will send the profile email address a list of any Users created with that email address. This is to let the User know what their Username/s are and a link to reset password.

My registered User with web access is restricted?

When registering a User with web access on an existing trade account, you will need two valid invoices from the
trade account, or the User will be restricted. If there are no invoices on the trade account

Input two phone numbers during registration of your User
Send email to Webshop@ideal.co.nz with trade account number and username
This will be escalated to validate and have the restriction removed

Alternatively, if you do not have the levels of permission access required as a User, the Admin User with web
access on the trade account can sort this by:

Select ‘Login’ under My Account (hover) menu with ‘Username’ & ‘Password’
Once user is logged in select, ‘My Company’ under My Account (hover) menu
Select ‘Manage your Users’ under User Management
Select user to amend user details, roles, permissions and select ‘Save’

My user has been blocked due to multiple login attempts; how do I get it
unblocked?

When a User with web access on an existing trade account has inputted their password incorrectly a few times,
the User will be restricted

Send email to Webshop@ideal.co.nz with trade account number and username.
This will be escalated to validate and have the restriction removed.

How can I change my Billing Address?

You will need to email our Accounts Receivable team on, idealdebtors@ideal.co.nz

https://www.legislation.govt.nz/regulation/public/2010/0076/latest/DLM2359501.html?search=ts_regulation_gas_resel&p=1&sr=1

More frequently asked questions

Webshop Questions

I've forgotten my password or username, what do I do?

On the log in page click forgotten password. Enter your email address, and we will send you your username and a link to change your password. Please note the link to change your password lasts 30 minutes, if you have not changed your password during this time, you will need to resubmit the request.

Can I obtain a copy of my invoice/receipt?

Once logged in, you can click on the 'invoice history' link under My Account. A list of your invoices will be displayed.

How do I change my contact details?

Once logged in, you can click on my account link under My Account then click on update personal details. You will be asked to enter your password to confirm changes.

How do I amend an order once I have submitted it?

Once you have clicked on submit order, your order is sent to your nominated branch for processing. As such, you cannot then amend or cancel the order online. Please contact the branch that you placed the order on for any changes. Branch details can be found by clicking on branch locator at the top left of the Webshop.

I already have a Trade Account can I use this account online?

Yes. Your trade terms are already set up online. When you register online for the first time, simply enter your existing account number and postcode. You can register here.

I want to place an order directly with a branch is it possible to phone it through?

Yes, simply call any of our branches. Use our branch locator to find your local branch here.

How will I be updated on the progress of my order?

You will receive an email acknowledgement of your order when it is placed. Please note that your order may arrive as one or more consignments.

Why have I not received an email confirmation of my order?

All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within 2 hours of placing your order, please contact us on 0800 733 385 or via our contact us page. Alternatively, use the Live Chat feature on our webshop.

How does Click & Collect work?

Items which are stocked in our branches can be ordered for branch collection within two business hours.

How do I return an item?

Hopefully you won't need to return an item, however, if you do, we aim to make the process as simple as possible. When a product is not what you expected or faulty, please return the items to your local branch, and the team instore will help you.

Where can I go for technical support or product advice?

Please contact any of our branches. To find a branch close to you, please use our branch locator. Alternatively, use the Live Chat on our home page.

SDoCs

What is an SDoC?

An SDoC is a declaration by an appliance or fitting supplier that a product or range of products conforms with the relevant joint or international standard cited in Schedule 4 of the Electricity (Safety) Regulations 20101 or AS/NZS 3820 (generic safety standard), or the Conformity Cooperation Agreement with the Peoples Republic of China.

Why are SDoCs important to me?

The electrical safety of fittings has to be certified on a certificate of compliance (CoC) for an installation: This makes electricians liable for fitting safety. Citing SDoCs on a CoC (especially for fittings you are unfamiliar with) shifts the primary liability for the fittings back to the supplier.

Why is there no reference to SDoCs on the CoC and no tick box for attaching them?

They are not mandatory for use with certification but very useful for it. Ask your CoC supplier to modify the form to signify an attachment for SDoCs.

Is an SDoC mandatory for all electrical appliances and fittings?

No, only for declared medium risk articles.

How do I know which products require an SDoC?

Check the list published on the Energy Safety website (www.energysafety.govt.nz) under Appliances and Fittings (2010). Click on (old SDoC) in highlighted orange text and the list will appear.

Can a product requiring an SDoC be sold without one?

No, nor can it be offered for sale.

If a supplier offers product through links to an overseas website for which the supplier is the New Zealand agent, does the supplier have to make SDoCs available for those products he is offering for sale?

Yes. Where there is doubt the courts will decide what is or isnlat an offer for sale. However, in Europe, all products are covered by a supplier declaration so it should be reasonably easy for a New Zealand importer to incorporate existing compliance information into an SDoC.

Who has to complete an SDoC?

The supplier of the product (being the New Zealand manufacturer or importer).

Does a supplier have to provide a copy of an SDoC?

Yes, if the product is a declared medium risk article, a supplier commits a grade A offence if an SDoC and test report cannot be provided to a purchaser on request within 10 working days.

Can an SDoC be completed for products not on the list?

Yes, if the supplier wants to.

Do I have to download and read them?

No, just satisfy yourself the product is safe to install. The test certificate with the report confirms its compliance. Do SDoCs made before April 1 have to be redone under the new rules? No. they remain valid.

Is this a new requirement?

No, but before April 1 suppliers simply had to declare that their products were safe. Now SDoCs have to have a test report that certifies product compliance with a cited standard.

Do wholesalers have to complete SDoCs for declared medium risk articles?

No, only the New Zealand manufacturer or importer has to.

Do wholesalers have to complete SDoCs for declared medium risk articles?

No, only the New Zealand manufacturer or importer has to.

Will ldeal help make SDoCs available?

Yes, we will ensure that all declared medium risk electrical appliances and fittings we sell are covered by readily available SDoCs. We are creating an on-line service for suppliers to make their SDoCs also available via the Ideal website.

Do electrical contractors have to supply SDoCs to customers?

No, but all on-sellers have to be able to provide a copy within 10 working days of being asked to do so by a customer. It is an offence not to.

How do I know that I can rely on these answers?

The Principal Technical Advisor to the Ministry of Economic Development has advised that these answers are not in contravention to the regulations.

Where do I go to read the law on this?

Start with regulation 83 of the Electricity (Safety) Regulations 2010 on the Energy Safety website.

More frequently asked questions

Webshop Questions

SDoCs

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