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Can I create a Trade Account online?
Yes, a trade account can be created online if you have an active registered NZBN (New Zealand Business
Number). Details below
For applicants with an active registered NZBN
Find your NZBN here > https://www.nzbn.govt.nz/mynzbn/search/
Select ‘Register’ under My Account (hover) menu or Become A Customer to register your trade account,
Select ‘Apply, for a new trade account’ here
For applicants without an active registered NZBN
Select ‘Register’ under My Account (hover) menu or Become A Customer.
Under ‘Apply for a Sole Trader account’ please download the form
Submit completed form via email: email@example.com
For a cash sale trade account only
Input 0 (Zero) under requested credit limit and “cash sale only” in the trade reference fields.
Should you require a credit trade account at some stage, please email below with trade account number: firstname.lastname@example.org
I have forgotten my Username or Password?
Under the My Account (hover) menu you request ‘Forgot Username?’ & ‘Forgot Password?’
Will send the profile email address a list of any Users created with that email address. This is to let the User know what their Username/s are.
Will send the profile email address a list of any Users created with that email address. This is to let the User know what their Username/s are and a link to reset password.
My registered User with web access is restricted?
When registering a User with web access on an existing trade account, you will need two valid invoices from the
trade account, or the User will be restricted. If there are no invoices on the trade account
Input two phone numbers during registration of your User
Send email to Webshop@ideal.co.nz with trade account number and username
This will be escalated to validate and have the restriction removed
Alternatively, if you do not have the levels of permission access required as a User, the Admin User with web
access on the trade account can sort this by:
Select ‘Login’ under My Account (hover) menu with ‘Username’ & ‘Password’
Once user is logged in select, ‘My Company’ under My Account (hover) menu
Select ‘Manage your Users’ under User Management
Select user to amend user details, roles, permissions and select ‘Save’
My user has been blocked due to multiple login attempts; how do I get it
When a User with web access on an existing trade account has inputted their password incorrectly a few times,
the User will be restricted
Send email to Webshop@ideal.co.nz with trade account number and username.
This will be escalated to validate and have the restriction removed.