We have updated our data protection policies based on new GDPR act. Privacy and Cookies Policy.

  • Branch Locator
  • Download our App
  • Contact Us


Changing the pickup branch can affect product availability.

Try refining your search
Edit Logo

Uploaded logo will be displayed on header

Upload Logo

Uploaded logo will be displayed on header

Drop your file to upload
Home
Drag to Reposition

 Drag & drop or Browse

 Upload photo
Uploading...

Zoom

Left Right
 Delete Logo
Last Modified By   * on  

Are you sure you want to delete the photo?

Home
Home
0 – try another search
  •  
    Log In
    Register

    Sign in for your personalised view

    Your email is missing an '@'

    Forgot Username?
    Caps lock is on
    Forgot Password?

    Register your account

  • Quick Order Tool
    Order Without Searching
  •   Cart 0
 Back
  • Browse Products
    • Batteries Leads and Multimedia
    • Cabinets and Enclosures
    • Cable
    • Conduit Duct and Cable Support
    • Crimp Terminate and Connect
    • Data Audio Visual
    • Hardware
    • HVAC
    • Industrial Control
    • Lamps
    • Lighting
    • Motors and Hazardous Ex
    • Power Distribution
    • Renewable Energy
    • Security Fire
    • Tools Instruments
    • Utility Telco
    • Wiring Devices
    • View All Categories
    • View All Brands
  •  Log In

  • View All Categories
    • Batteries Leads and Multimedia
    • Cabinets and Enclosures
    • Cable
    • Conduit Duct and Cable Support
    • Crimp Terminate and Connect
    • Data Audio Visual
    • Hardware
    • HVAC
    • Industrial Control
    • Lamps
    • Lighting
    • Motors and Hazardous Ex
    • Power Distribution
    • Renewable Energy
    • Security Fire
    • Tools Instruments
    • Utility Telco
    • Wiring Devices
    • View All Categories
  • View All Brands
  • Quick Order
  • Branch Locator
  • About
    • General
    • About us
    • Careers
    • Our Team
    • Terms and Conditions
    • Support
    • Branch Locator
    • Contact Us
    • FAQs
    • Our Community
    • Ideal Foundation
    • Sustainable Selection
    • 2024 Master Electricians Excellence Awards
    • 2024 Master Electricians Apprentice Challenge
  • Tools & Resources
    • Digital Tools
    • Our App
    • NEW - Easy Cart Builder
    • QuickOrderTool
    • PDL Iconic Configurator
    • Schneider Product Selector
    • Schneider Motor Control Configurator
    • Hager eCat App
    • FirstCalc by Firstflex
    • EasyCalc by Nexans
    • Resources
    • Ideal Webshop Guide
    • Residential Resources
    • Commercial & Industrial Resources
    • Tech Tips
    • Catalogues
    • Ideal Catalogues
    • Supplier Catalogues
  • Services
    • Solutions
    • Lighting
    • Industrial
    • Technology
    • Renewable Energy
    • eSolutions
    • PunchOut
    • EDI
    • Job Management
  • My Loyalty
    • PluggedIn
    • Plugged In
  • Become A Customer
    • Apply For A Trade Account
    • Register
  • check Trusted Suppliers
    • Loading promotions. Please wait

Select billing account

Current account :

 

Change billing account

Select your project(s)
Choose Delivery Address
  • Browse
  • Enter new address
Map content here

We use cookies on this site to enhance your user experience. By accepting you are giving your consent for us to set cookies on your computer. Learn More

We use cookies on this site to enhance your user experience. By accepting you are giving your consent for us to set cookies on your computer. Learn More

Changing your ship-to location may impact your product pricing and availability.

Do you want to proceed with this change?

  1. Home
  2. FAQs | Ideal Electrical Suppliers
 Previous  Next

How can we help you?

contact_support Read our Frequently Asked Questions contact_phone Contact Us

Can I create a Trade Account Online?

Yes, a trade account can be created online if you have an active registered NZBN (New Zealand Business Number). Here's how you create one below!

For applicants with an active registered NZBN

  1. Find your NZBN here

  2. Select ‘Register’ under My Account (hover) menu or Become A Customer to register your trade account

  3. Select ‘Apply, for a new trade account’ here

For applicants without an active registered NZBN

  1. Select ‘Register’ under My Account (hover) menu or Become A Customer

  2. Under ‘Apply for a Sole Trader account’ please download the form

  3. Submit completed form and email to: idealdebtors@ideal.co.nz

For a cash sale trade account only

  1. Input 0 (Zero) under requested credit limit and “cash sale only” in the trade reference fields.

  2. Should you require a credit trade account at some stage, please email below with trade account number to: idealdebtors@ideal.co.nz

Create a Trade Account

I have forgotten my Username or Password?

Under the My Account (hover) menu you request ‘Forgot Username?’ & ‘Forgot Password?’

Forgot Username

  1. Will send the profile email address a list of any Users created with that email address. This is to let the User know what their Username/s are.

Forgot Password

  1. Will send the profile email address a list of any Users created with that email address. This is to let the User know what their Username/s are and a link to reset password.

Reset your password

My registered User with web access is restricted?

When registering a User with web access on an existing trade account, you will need two valid invoices from the trade account, or the User will be restricted. If there are no invoices on the trade account

  1. Input two phone numbers during registration of your User

  2. Send email to Webshop@ideal.co.nz with trade account number and username

  3. This will be escalated to validate and have the restriction removed


Alternatively, if you do not have the levels of permission access required as a User, the Admin User with web
access on the trade account can sort this by:

  1. Select ‘Login’ under My Account (hover) menu with ‘Username’ & ‘Password’

  2. Once user is logged in select, ‘My Company’ under My Account (hover) menu

  3. Select ‘Manage your Users’ under User Management

  4. Select user to amend user details, roles, permissions and select ‘Save’

My user has been blocked due to multiple login attempts; how do I get it unblocked?

When a User with web access on an existing trade account has inputted their password incorrectly a few times,
the User will be restricted

  • Send email to Webshop@ideal.co.nz with trade account number and username.

  • This will be escalated to validate and have the restriction removed.

Email us

How can I change my Billing Address?

You will need to email our Accounts Receivable team on, idealdebtors@ideal.co.nz

Email Accounts Receivable here

More frequently asked questions

Webshop Questions


I've forgotten my password or username, what do I do?

On the log in page click forgotten password. Enter your email address, and we will send you your username and a link to change your password. Please note the link to change your password lasts 30 minutes, if you have not changed your password during this time, you will need to resubmit the request.

Can I obtain a copy of my invoice/receipt?

Once logged in, you can click on the 'invoice history' link under My Account. A list of your invoices will be displayed.

How do I change my contact details?

Once logged in, you can click on my account link under My Account then click on update personal details. You will be asked to enter your password to confirm changes.

How do I amend an order once I have submitted it?

Once you have clicked on submit order, your order is sent to your nominated branch for processing. As such, you cannot then amend or cancel the order online. Please contact the branch that you placed the order on for any changes. Branch details can be found by clicking on branch locator at the top left of the Webshop.

I already have a Trade Account can I use this account online?

Yes. Your trade terms are already set up online. When you register online for the first time, simply enter your existing account number and postcode. You can register here.

I want to place an order directly with a branch is it possible to phone it through?

Yes, simply call any of our branches. Use our branch locator to find your local branch here.

How will I be updated on the progress of my order?

You will receive an email acknowledgement of your order when it is placed. Please note that your order may arrive as one or more consignments.

Why have I not received an email confirmation of my order?

All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within 2 hours of placing your order, please contact us on 0800 733 385 or via our contact us page. Alternatively, use the Live Chat feature on our webshop.

How does Click & Collect work?

Items which are stocked in our branches can be ordered for branch collection within two business hours.

How do I return an item?

Hopefully you won't need to return an item, however, if you do, we aim to make the process as simple as possible. When a product is not what you expected or faulty, please return the items to your local branch, and the team instore will help you.

Where can I go for technical support or product advice?

Please contact any of our branches. To find a branch close to you, please use our branch locator. Alternatively, use the Live Chat on our home page.

SDoCs

What is an SDoC?

An SDoC is a declaration by an appli­ance or fitting supplier that a product or range of products conforms with the relevant joint or international standard cited in Schedule 4 of the Electricity (Safety) Regulations 20101 or AS/NZS 3820 (generic safety standard), or the Conformity Cooperation Agreement with the Peoples Republic of China.

Why are SDoCs important to me?

The electrical safety of fittings has to be certified on a certificate of compliance (CoC) for an installation: This makes electricians liable for fitting safety. Citing SDoCs on a CoC (especially for fittings you are unfamiliar with) shifts the primary liability for the fittings back to the supplier.

Why is there no reference to SDoCs on the CoC and no tick box for attaching them?

They are not mandatory for use with certification but very useful for it. Ask your CoC supplier to modify the form to signify an attachment for SDoCs.

Is an SDoC mandatory for all electrical appliances and fittings?

No, only for declared medium risk articles.

How do I know which products require an SDoC?

Check the list published on the Energy Safety website (www.energysafety.govt.nz) under Appliances and Fittings (2010). Click on (old SDoC) in highlighted orange text and the list will appear.

Can a product requiring an SDoC be sold without one?

No, nor can it be offered for sale.

If a supplier offers product through links to an overseas website for which the supplier is the New Zealand agent, does the supplier have to make SDoCs available for those products he is offering for sale?

Yes. Where there is doubt the courts will decide what is or isnlat an offer for sale. However, in Europe, all products are covered by a supplier declaration so it should be reasonably easy for a New Zealand importer to incorporate existing compliance information into an SDoC.

Who has to complete an SDoC?

The supplier of the product (being the New Zealand manufacturer or importer).

Does a supplier have to provide a copy of an SDoC?

Yes, if the product is a declared medium risk article, a supplier commits a grade A offence if an SDoC and test report cannot be provided to a purchaser on request within 10 working days.

Can an SDoC be completed for products not on the list?

Yes, if the supplier wants to.

Do I have to download and read them?

No, just satisfy yourself the product is safe to install. The test certificate with the report confirms its compliance. Do SDoCs made before April 1 have to be redone under the new rules? No. they remain valid.

Is this a new requirement?

No, but before April 1 suppliers simply had to declare that their products were safe. Now SDoCs have to have a test report that certifies product compliance with a cited standard.

Do wholesalers have to complete SDoCs for declared medium risk articles?

No, only the New Zealand manufacturer or importer has to.

Do wholesalers have to complete SDoCs for declared medium risk articles?

No, only the New Zealand manufacturer or importer has to.

Will ldeal help make SDoCs available?

Yes, we will ensure that all declared medium risk electrical appliances and fittings we sell are covered by readily available SDoCs. We are creating an on-line service for suppliers to make their SDoCs also available via the Ideal website.

Do electrical contractors have to supply SDoCs to customers?

No, but all on-sellers have to be able to provide a copy within 10 working days of being asked to do so by a customer. It is an offence not to.

How do I know that I can rely on these answers?

The Principal Technical Advisor to the Ministry of Economic Development has advised that these answers are not in contravention to the regulations.

Where do I go to read the law on this?

Start with regulation 83 of the Electricity (Safety) Regulations 2010 on the Energy Safety website.

PluggedIN

Will my PluggedIN Points expire?

All good things come to an end, eventually. Youlall have two whole years to redeem your PluggedIN Points for rewards.

How can I check my PluggedIN points balance?

You can log in to your PluggedIN account at any time to check your up-to-date balance.

What if I forget my login details?

Go to the PluggedIN login page and when you enter your username you will see a Forgotten your password link. Click on that to reset your password.

How do I earn PluggedIN Points and how much will I earn?

If you spend a minimum of $15,000 in a calendar year with Ideal Electrical you will be eligible to be part of PluggedIN. Once invited you will earn PluggedIN Points.

Can bonus top ups of PluggedIN points be achieved?

Yes we will feature product on promotion with bonus PluggedIN Points.

Will I be advised if I am moving tiers before it happens?

Yes. You will be advised several months out if you are looking like you will be dropping a tier, so you have time to do something about it and you will be notified if you are moving up a tier.
NZ Local Since 1936
NZ Local Since 1936
Sustainable Selection
Trusted Brands
Click and Collect
Integrations
Loyalty Program
Customer Support
  • Categories
  • Brands
  • Downloads
  • FAQs
  • Contact us
Industry Solutions
  • Industrial
  • Lighting
  • Technology
  • Renewable Energy
  • Catalogues
4.7 / 5          

529 customer reviews certified by critizr logo

social media Instagram Icon YouTube Icon LinkedIn Icon
app store app store
©2025 Rexel
Terms & Conditions
|Privacy Policy
Cookies Management

Please Choose your cookie settings

If the cookie is deactivated it will no longer be applied to your user.More details found here inData protection

Cookies Management

Please Choose your cookie settings

If the cookie is deactivated it will no longer be applied to your user.More details found here inData protection