Collection and use of data

Personal data may be collected on the site in the following cases:

• contact form from the user;
• live chat from the user;
• visitor statistics;
• social network sharing buttons.

With respect to contact forms, we inform you that the required data are necessary for the management of your request. This information is intended for Rexel, which is responsible for processing it.

You have a right to access, correct, and challenge the data concerning you that you can exercise on simple request to Rexel by sending a message accompanied by a valid form of identification through postal mail:

Data Protection Officer
Level 1
827 Great South Road
Mt Wellington
Auckland

Furthermore, we inform you that, for the processing of requests for access, we have implemented a trace file containing the following information: first and last name of customer, photocopy of the form of identification submitted as proof, date of receipt of the request, date of dispatch of the response, and copy of the response.

Your data is used exclusively for the purposes for which it is collected. It will not be communicated to non-authorized third parties, except for statutory or regulatory requirements. Once we no longer need the data, we delete it from our systems, provided that such data is not subject to statutory storage periods and obligations.

Cookies

When you visit the site, cookies may be installed on your computer. This section allows you to better understand how these cookies work and how to use existing tools to set them up.

What is a cookie?

A cookie is a text file saved on your computer when you visit a site. It is especially designed to collect information about your navigation on the site and send you personalized services. On your computer, cookies are managed by your Internet browser.

Third-party cookies

The site uses analytics tools developed by third-party providers such Google, Optimizely, and Hotjar, which require the use of a cookie. This allows us, via IP address recognition and other methods, to refine information regarding traffic and behavior of visitors to the site.

The site also uses plug-ins to share content directly on social networks such as Facebook or Twitter. Solely because of their presence, social plug-ins present on the site may place cookies on your computer to track your navigation or identify your centers of interest, whether or not you are a user of these social platforms. We have no control over the process employed by social networks to collect information about your navigation on the site.

The issuance and the use of cookies by such third parties are subject to their own privacy policies, which we invite you to read.

Accepting or refusing cookies

Your internet browser settings

You can choose to disable cookies. Your browser can also be set to warn you about the cookies installed on your computer and ask you whether or not you want to accept them. You can accept or decline cookies on a case-by-case basis or refuse them automatically. Note, however, that changing your browser settings may change your experience on the site.

Every browser is configured differently. This is described in your browser’s Help menu, which will tell you how to change your cookie preferences.

You can also disable cookies by following these instructions:

a. If you are using Internet Explorer:

• In Internet Explorer, click on the “Tools” button, then on “Internet options”;
• Under the “General” tab, under “Browsing history,” click on “Settings”;
• Click on the “View files” button;
• Click on the “Name” column header in order to sort the files in alphabetical order, then scroll down the list until you see file names starting with the “Cookie” prefix (all cookies have this prefix and usually contain the name of the website that created the cookie);
• Select the cookies containing the “Rexel” name and delete them;
• Close the window displaying the file list, then click on “OK”, and again “OK” on the next window, to return to Internet Explorer.

b. If you are using Firefox:

• Go to the “Tools” tab, then select the “Options” menu;
• In the pop-up window, choose “Privacy”, then click on “Remove individual cookies”;
• Locate the files containing the “Rexel” name;
• Select them and delete them.

c. If you are using Safari:

• In your browser, choose the “Edit > Preferences” menu;
• Click on “Security”;
• Click on “Show cookies”;
• Select the cookies containing the “Rexel” name and click on “Remove” or “Remove all”;
• After deleting the cookies, click on “Done”.

d. if you are using Google Chrome:

• Click on the “Tools” menu icon;
• Select “Settings”;
• Click on the “Show advanced settings” tab and go to the “Privacy” section;
• Click on the “Show cookies” button;
• Locate the files containing the “Rexel” name. Select them and delete them;
• Click on “Close” to return to your browser.
  

Rexel reserves the right to change its privacy policy at any time, to take into account particular developments in the technologies used, the publication of new services, and new regulations. All changes will take effect once they are published online.

General warning

Rexel cannot be held responsible for any damage that may result from the access or use of the site, including any damage or virus that may infect your computer equipment or any other asset.

Even though we have taken every measure to ensure the reliability of the information contained on this site, Rexel may incur no liability for errors, omissions, or results that may be obtained, transmitted, retransmitted, or collected by the use of such information.

In particular, the use of hypertext links during your visit to our site may lead you to other servers for access to the information sought. Rexel has no control over such servers and will not assume a risk relating to their content.

Limitation of liability and indemnification

Rexel or any other party involved in connection with the site shall not be liable for any direct, indirect, or other damages that may result from the access or use of the site or the information contained therein. You shall indemnify, defend, and preserve Rexel and its subsidiaries, as well as its directors, officers, employees, representatives, licensees, or anyone involved in the creation, production, and distribution of the site against any demands, liabilities, costs, and expenditures resulting from your violation of these terms and conditions of use or in connection with your use of the site.

Adherence to regulations

The site is established by Rexel, which is head office is registered in New Zealand. Internet users accessing the site from places other than New Zealand must ensure compliance with locally applicable laws.

Access to the site

Rexel reserves the right, regardless of the reason and at its sole discretion, to terminate, change, suspend, or interrupt access to all or part of the site, including in particular the content, features, or times of availability, without prior notice. You acknowledge and agree that in the context of the use of the site, the purchase of all necessary equipment to allow connection to the Internet remains your responsibility.

Changes to conditions

Rexel reserves the right to change or, more generally, to update these general terms and conditions at any time and without notice. For this reason, you are invited to consult them regularly.

Disputes

These legal notices are established in compliance with New Zealand.

In the event of disputes relating to the site, only the courts within the jurisdiction of the Court of Appeal of New Zealand will be competent, including in the event of a plurality of defendants, provisional measures or actions in warranty.

For more information please contact Ideal Electrical on 0800 733 385.

1. The warranty period for lighting product in the Ideal Electrical Suppliers (a trading division of Rexel New Zealand Ltd) agency product range is normally twelve months from dispatch date; however on some specialized products this may be extended.
2. This includes but is not necessarily limited to;
3. 3F-Filippi brand Luminaires: 2 years.
4. Inge Opava brand Luminaires: 2 years.
5. Ledvance brand Luminaires: Up to 5 years depending on product line.
6. Emergency luminaires which contain batteries: 12 months.
7. Batteries for emergency luminaires: 12 months.
8. The lamp warranty period (excluding Halogen and GLS) is based on a burning time of maximum 4000hrs per year for indoor /outdoor applications and 500hrs per year for Sports applications, and where switching cycles are in accordance with IEC norms;
9. The warranty is limited to repair, replacement or refund of any parts, components or complete luminaires found to be defective at Ideal Electrical Suppliers discretion. We accept no claims for consequential or indirect costs; however some exceptions may apply if management approval has been sought and an official Ideal Electrical Suppliers (a trading division of Rexel New Zealand Ltd) order number is issued. Without such approval no claim will be accepted for labour costs, travel or hire charges.
10. No warranty claim will be considered due to any defect which is due to accident, negligent use, improper handling, improper use or improper installation. All luminaires and lamps must be installed and operated in accordance with the instructions supplied, and/or their specified tolerances and according to application guidelines.
11. Only Ideal Electrical Suppliers (a trading division of Rexel New Zealand Ltd) agency line identified product in quotations is covered by the Rexel New Zealand Ltd warranty. All other product will need to be claimed directly from the manufacturer or importer of said product.